Client Relationship Manager

Summary

Join Experian Health as a Client Relationship Manager and build strong relationships with clients, ensuring their satisfaction and revenue protection. This remote role requires approximately 35% travel, with preference given to candidates residing in MA and nearby states. You will maintain client relationships, facilitate quarterly business reviews, and promote the use of the client community. The position demands experience in healthcare revenue cycle management and relationship management within healthcare IT. Experian offers a competitive compensation package, comprehensive benefits, and a flexible work environment.

Requirements

• Healthcare Revenue Cycle experience is required
• 35%+ required travel
• Familiar with the broad range of Experian Health products and services
• 4 years' experience as a Relationship Manager, within healthcare I.T./healthcare revenue cydle and management of multiple provider accounts
• Experience with Healthcare Revenue Cycle, Registration and backend billing required
• Excellent skills in Salesforce.com or a similar CRM

Responsibilities

• Maintain relationships with clients at an operational level, connecting with the client regularly to assist with issue resolution, goals, initiatives, and delivering product enhancements to align with the client's current needs and future roadmap
• Facilitate Quarterly Business Reviews in tandem with Sales, expressing client successes and Return on investment, includes documenting action items and go forward strategy
• Facilitate proactive use of our client Community, driving client adoption for managing support cases, knowledge and product enhancements

Preferred Qualifications

• Provider based background recommended in PAS and/or PFS related roles
• Preferred candidates will reside in MA and close surrounding states

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays