Client Development Manager

Summary

Join Merchants Fleet as a Client Development Manager (CDM) and become a trusted advisor for key clients, ensuring retention and driving portfolio growth through innovative fleet solutions. In this high-impact role, you will foster strong client relationships, manage the vehicle order lifecycle, and introduce clients to new products and technologies. You will also lead renewals, upsell opportunities, and expansion strategies, collaborating with internal teams to deliver exceptional client experiences. This remote position requires up to 50% travel within the Northeast. Merchants Fleet offers a fast-paced, collaborative work environment with opportunities for growth and development, along with a comprehensive benefits package.

Requirements

• Bachelor’s degree in Business or related field (MBA a plus)
• 5+ years of sales or fleet-related experience, with proven success in C-Level client engagement
• Strong financial acumen and analytical skills
• Exceptional communication, presentation, and negotiation skills
• Ability to travel up to 50%
• A collaborative, team-first mindset with self-driven motivation
• Must hold a valid U.S. driver's license and an acceptable driving record at time of hire
• Must continue to keep a satisfactory driving record, as determined by Merchants, and remain eligible to be insured by the company’s vehicle insurance carrier
• Employee must cooperate in completing any required authorizations or paperwork for regular motor vehicle checks

Responsibilities

• Serve as the primary strategic partner for a select portfolio of clients, fostering deep, trusted relationships that ensure 100% retention
• Drive portfolio growth through embedded lease and services penetration, ensuring clients fully leverage our offerings
• Identify and deliver strategic initiatives that improve operational, financial, and sustainability outcomes for client fleets
• Own and manage the full vehicle order lifecycle—from annual forecasting to timely execution—capturing 100% of lease volume with us
• Introduce clients to new products, technologies, and enhancements that optimize fleet performance
• Lead renewals, upsell opportunities, and expansion strategies, securing long-term commitments and deeper service engagement
• Collaborate cross-functionally with internal teams to deliver exceptional client experiences

Benefits

• Leadership who truly lead and engage with employees
• Real career paths and the tools you need to grow and develop
• A work environment that’s encouraging and collaborative