Client Director

Summary

Join ServiceNow as a Client Director to cultivate new business within our largest existing accounts. You will be responsible for executive relationship management, leading virtual teams, and developing ServiceNow solutions aligned with client strategic outcomes. This role demands strategic leadership, strong client relationship skills, and the ability to manage complex projects across global teams. You will oversee worldwide account development and achieve financial targets. Success requires a proven track record in managing strategic media accounts and executive-level relationships, along with experience in IT service management sales. ServiceNow offers a competitive compensation package, including health plans, 401(k), and flexible time away.

Requirements

• Experience selling into and managing strategic Media accounts
• 7+ years of experience in client management, and aligning account strategies to revenue opportunities
• 2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management
• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)
• Experience achieving sales targets
• Experience leading virtual or matrixed teams
• Ability to understand broad, macro-level business IT needs for a prospective client
• Travel up to 50% (depending on geography/region)

Responsibilities

• Provide strategic leadership to clients
• Be the relationship manager between customers and ServiceNow
• Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes
• Manage all Executive relationships between ServiceNow and assigned clients
• Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources
• Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
• Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
• Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

Benefits

• Competitive On Target Earnings (OTE) incentive compensation structure
• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs