Client Executive

Summary

Join Suki, a leading AI voice solutions company in healthcare, as a Client Executive to drive revenue growth within existing Enterprise accounts. You will be the executive relationship manager, responsible for expanding and retaining customer revenue in the western USA. This role involves building relationships with C-suite executives and key stakeholders, collaborating with Customer Success, and developing customer value strategies. Success requires a results-driven approach, executive presence, user-centricity, data-driven decision-making, and adaptability in a fast-paced environment. The position includes significant travel (25-75% per month).

Requirements

• 5+ years selling (farming) complex Healthcare SAAS in large Enterprise accounts
• Demonstrated ability to develop strategies to grow business with existing accounts
• Strong track record of meeting/exceeding sales targets
• Exceptional communication, presentation, and conflict resolution skills
• Technical understanding of cloud services, EMR integration and understanding of SaaS solutions
• Familiar and adept with using Salesforce
• Bachelor’s degree required

Responsibilities

• Serve as the overall executive relationship manager for the account and be responsible for expansion and retention of existing customer revenue
• Build, cultivate and leverage relationships in your targeted accounts to drive and uncover growth opportunities in the western region of the USA
• Responsible for meeting regularly with C-Suite (including ongoing Executive Briefings) to align with strategy and goals of the customer and articulate Suki’s vision
• Establish additional relationships across the customer specifically with key clinical/IT stakeholders
• Collaborate closely with Customer Success to identify strategies and execute on expanding to new Suki users within the customers
• Lead the customer value strategy developing compelling business cases and ROI justification for expansion of Suki
• As part of your account strategy you will work closely with Marketing on campaigns to target new users within Enterprise accounts along with Customer Success
• Maintain accurate account notes and forecast in SFDC

Preferred Qualifications

• Results-driven : results matter, winning matters.  You can achieve your goals with minimal supervision and processes.  You can quickly assess how to reach your objectives and who can help you get there
• Executive presence and consultative approach .  You exude confidence and integrity, have great listening skills, and can translate client’s needs and challenges into a strategy that aligns with them
• User-centered: You are obsessed with the customer experience. You’re energized by talking to customers and you can’t wait to translate key consumer needs into business and product requirements. You have an innate understanding of user behavior
• Data Driven: You use metrics to drive decision making
• Self-starter: You are motivated by impossible challenges and energized by creating something new
• Process Oriented: Our customer care process will constantly need to be iterated on to ensure our users have the best experience possible, and you’re excited about this
• Adaptability: You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact. Believe that “what got you here, won’t get you there”
• Rigor: You are detail oriented and hold others to a high standard
• This role has a heavy travel component and will require you to be in front of customers between 25% and 75% per month

Benefits

OTE (on target earnings) for this role is between $200,000 - $265,000 in CA