Remote Client Experience Coordinator

Summary

Join Blueground, a company that makes people feel at home wherever they choose to live, as a Client Experience Coordinator (Native-like French Speaker) based in Athens. This role is a great opportunity for a hard-working and talented person to gain real insight into the hospitality industry.

Requirements

• Minimum 2-3 years of working experience in a position including back office operations or customer service responsibilities, alternatively in managing housing construction project
• Fluent in English & French
• Computer literate
• Great communication skills, both written and verbal
• Able to maintain strong professional relationships with customers and business partners
• Problem-solving attitude

Responsibilities

• Receiving complex inquiries from guests and then deciding the right way to resolve the issues while ensuring an excellent client experience
• Scheduling, collaborating, and managing internal and external business partners to ensure operational excellence in Blueground properties
• Liaising across functions within the business to identify the origin of customer support issues and improve related processes to enhance customer experience
• Maintaining long-lasting relations with business stakeholders
• Planning the daily routes of operations associates based on the number of stops, location and type of their tasks assigned, as well as customers' needs and business priorities

Benefits

• Competitive salary & annual performance bonus
• Blueground Stock Option Plan
• Flexible paid time off
• Group Health Insurance program
• Enhanced parental leave
• Dynamic working environment with talented people
• Flexible work environment through our Blueground Nomads employee mobility program
• Complimentary accommodation in Blueground locations