Remote Client Experience Coordinator

Summary

Join our team as a Client Experience Coordinator in Istanbul to gain insight into the hospitality industry and provide excellent client experience. You will receive complex inquiries from guests, schedule internal and external business partners, and maintain long-lasting relations with stakeholders.

Requirements

• Fluency in Turkish & English language
• 2+ years of customer service responsibilities experience and working experience in a position including back office operations, alternatively in managing housing construction projects
• Prior experience in route planning/scheduling will be considered an asset
• Computer literacy
• Great communication skills, both written and verbal
• Ability to maintain strong professional relationships with customers and business partners
• Problem-solving attitude
• Flexibility to work evening shifts / during the weekend

Responsibilities

• Receiving complex inquiries from guests and then deciding the right way to resolve the issues while ensuring an excellent client experience
• Scheduling, collaborating and managing internal and external business partners to ensure operational excellence in Blueground properties
• Liaising across functions within the business to identify the origin of customer support issues and improve related processes to enhance customer experience
• Maintaining long-lasting relations with business stakeholders
• Planning the daily routes of operations associates based on the number of stops, location and type of their tasks assigned, as well as customers' needs and business priorities

Benefits

• Competitive salary & annual performance bonus
• Blueground Stock Option Plan
• Flexible paid time off
• Group Health Insurance program
• Enhanced parental leave