Client Experience Coordinator

Summary

Join FMG, a fast-growing marketing software company, as a Client Experience Coordinator! You will be responsible for driving client success and satisfaction by acting as a central point of contact, addressing inquiries, coordinating resources, and ensuring a seamless experience. This remote position requires strong communication, organizational, and problem-solving skills, with a focus on exceeding client expectations. While location independence is offered, candidates must be within a 60-minute drive of the Lehigh Valley, PA area for occasional in-person events. FMG offers a competitive salary ($40,000-$45,000), comprehensive benefits, and a supportive work environment. Apply now and become a key member of our winning team!

Requirements

• Be detail oriented, organized, and able to juggle multiple priorities with grace
• Be self-motivated and able to function independently and within a team structure
• Have strong writing skills
• Be able to manage expectations, set schedules, and ensure deliverables are on track as agreed to
• Have great interpersonal skills
• Be quick "on your feet" and able to field questions and challenges as they happen
• Have excellent follow-up and follow-through skills
• Be within a 60 minute drive to the Lehigh Valley, PA, area
• Be able to work a regular schedule of 8:00 am to 6:00 pm EST each day
• Include a cover letter or note showing why you’re interested in this role and how your experience matches the hiring criteria for this open position

Responsibilities

• Communicate with clients via phone, live chat, email, and web meetings to ensure expectations are met and exceeded
• Promptly address client inquiries, issues, and/or feedback and provide proper follow-up to ensure client satisfaction
• Understand client goals/needs to ensure a seamless experience
• Perform simple inbound product and/or website change requests/tasks
• Coordinate necessary resources amongst the team to ensure more complex product and/or website change requests/tasks are being carried out
• Collaborate with various departments to create a consistent and positive client experience
• Participate in ongoing team meetings to review ideas, feedback, and related activity
• Leverage our full suite of cutting-edge tools and apps, including Google G Suite, Slack, and others

Preferred Qualifications

Experience working with Google G Suite and other online tools is desired

Benefits

• Generous paid Holiday schedule with a paid Winter Holiday Shutdown week
• Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave
• Robust Insurance Plan including: Medical with $0 co-pay Telehealth plan
• Dental
• Vision
• Health Savings Account (HSA) with generous employer contributions
• Flexible Spending Accounts (FSA)
• Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
• Company-paid Short & Long Term Disability coverage
• Company-paid Employee Assistance Program (EAP)
• Matching 401(k) with immediate full vesting
• Employee Events Committee that plans fun in-person and virtual events
• On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
• Internet & Gym Reimbursement!
• Work computer equipment is provided to help you succeed :)
• Access to a private & secure workspace, free from distractions
• Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
• An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)