Client Support Coordinator

Summary

Join Octave's Operations Support Team as a Client Support Coordinator, acting as the primary point of contact for clients. You will manage client communications, educate clients on services, onboard new clients, and coordinate medical records. This role requires strong communication and organizational skills, along with a dedication to providing exceptional client support. Experience in customer service and administrative roles is preferred, particularly within healthcare. Octave offers competitive hourly pay, comprehensive benefits including life, disability, and AD&D insurance, and additional voluntary benefits such as 401k and health insurance. The position also includes generous paid time off and parental leave.

Requirements

• Ability to work a Saturday and or Sunday approximately 2-3 times a quarter
• Able to work 9am to 530pm PST
• Prolonged periods sitting at a desk and working on a computer
• Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet
• Must be able to observe and communicate information on company provided laptop
• Move up to 10 pounds on occasion
• Must be eligible to work in the United States without sponsorship now or in the future

Responsibilities

• Manage client communications across various platforms in a timely, warm and efficient manner
• Be a go-to resource for client education about Octave services
• Assist with onboarding new clients for Octave services, including the completion of paperwork and collection of billing information
• Responsible for the coordination, communication, and tracking of medical records requests
• Collaborate with colleagues to explore innovative ways to streamline processes and meet service standard goals
• Embody Octave’s mission to deliver extraordinary care in every interaction with clients and colleagues

Preferred Qualifications

• Minimum 1 year experience in a high touch customer service role
• Minimum 2 years experience in an administrative role. Experience in healthcare is a plus
• Experience with medical records and requests is a plus
• Product management skills are a plus
• Strong attention to detail in a fast-paced environment
• Excellent written and verbal communication skills
• Track record of identifying and implementing process improvements
• High comfort level multitasking between software systems
• Open to performing tasks outside of your defined role with an eagerness to learn and grow
• Ability to handle sticky or sensitive situations with discretion and care

Benefits

• Company sponsored life insurance, disability and AD&D plans
• Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available
• Octave offers generous Paid Time Off as well as paid parental leave benefits