Client Experience Specialist

Summary

Join [solidcore] as a full-time, remote CX Specialist! As a Client advocate, you will handle omnichannel client communications, resolve grievances, and build strong relationships. You will collaborate with various departments to improve client experience and contribute to process optimization. This role requires 1+ years of client experience or customer service, strong communication skills, and problem-solving abilities. The ideal candidate is located in North Carolina or Florida within 25 miles of a [solidcore] studio and works a Tuesday-Saturday schedule. [solidcore] offers competitive compensation, including a salary starting at $48,000, an annual bonus, and comprehensive benefits.

Requirements

• 1+ year experience in client-experience or customer service role
• Strong interpersonal skills and a client-first attitude
• Ability to identify and communicate areas and opportunities for improvement throughout the CX team and organization
• Ability to work a base schedule of Tuesday-Saturday
• Growth mindset, with openness and willingness to support process and policy changes
• Exceptional written and verbal communication skills
• Problem solving aptitude
• Outgoing, with a passion for providing top-notch client service
• Quiet work environment to make and receive phone calls
• Resides within 25 miles of a [solidcore] studio

Responsibilities

• Handle omnichannel inbound client communications, providing timely and accurate updates to clients regarding inquiries and issue resolution
• Serve as a day-to-day contact for clients and field team, developing and maintaining trusted relationships and providing ongoing counsel and strategic insights
• Reconcile client grievances immediately
• Develop and maintain a trusted relationship with our clients and field team, creating a spirit of partnership and strong communication
• Lead with a consistent focus on delivering an elevated and personalized experience
• Act as a Client advocate and interface between all relative departments on the Client’s behalf to influence product roadmap and improvements
• Collaborate cross-functionally to ensure flawless execution of best-in-class ideas
• Develop and implement strategies integral to optimizing client experience
• Client membership management, including but not limited to membership adjustments, policy enforcement, and client education

Preferred Qualifications

• MindBody and Intercom proficiency
• Bilingual (Spanish/English) abilities

Benefits

• Competitive salary starting at $48,000.00 per year
• Annual bonus eligibility based on performance
• Monthly cell phone stipend
• 401k with employer match
• Health, dental, & vision insurance
• Flexible PTO
• Free drop in classes