Client Experience Manager

Summary

Join Unlock Health's growing performance marketing client experience team as a Manager! You will manage client relationships, develop timelines, communicate client needs, collaborate on marketing campaigns, manage budgets, monitor work status, identify potential issues, and serve as a primary client contact. The ideal candidate possesses strong account management skills, understands client needs and service offerings, and has experience in the healthcare industry. This remote position requires excellent communication and problem-solving skills and the ability to travel occasionally. Unlock Health offers a competitive salary and benefits package.

Requirements

• Bachelor’s degree in business, marketing, or related field
• 3+ years of experience in account management, client services, or related field
• Excellent communication, interpersonal, and problem-solving skills
• Demonstrated ability to deliver results and exceed expectations
• Remote staffing, but ability to travel as necessary for key meetings

Responsibilities

• Manage client relationships by leading the day-to-day communications with clients and delivering excellent customer service
• Develop and drive timelines, ensuring the internal team hits all defined milestones
• Possess fluency when it comes to representing our capabilities and services, and how to apply them to clients’ needs
• Communicate client needs and relevant context with the internal client experience team in a clear and timely manner
• Collaborate with internal account teams to develop and execute marketing campaigns, digital strategies, and other initiatives that support client objectives
• Manage clients’ budget and partner with Campaign Ops team in developing and delivering reports to clients
• Monitor status of work against expectations, timelines, and budget to ensure we are delivering work as we have promised to clients
• Identify and raise potential issues or barriers that may be putting work or client relationship(s) at risk
• Assist in serving as a primary point of contact and trusted advisor for clients, ensuring timely and effective communication and issue resolution
• Maintain a basic understanding of industry trends, competitive landscape, and regulatory requirements that impact client business

Preferred Qualifications

Experience in the healthcare industry

Benefits

• Competitive Salary
• Health, Dental and Vision benefit packages to fit all types of lifestyles
• Life, Short- and Long-Term Disability Insurance paid 100% by the company
• FSA / HSA Options
• 401(K) with a generous company match program
• Flexible Paid Time Off (aka- unlimited)
• Paid Parental Leave
• Hybrid and Remote work schedules available
• Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)
• Employee Referral Program