Client Manager

Summary

Join Nava Benefits, a modern benefits brokerage revolutionizing healthcare, as a Client Manager on our west coast large group team! You will serve as the lead for your assigned clients, providing strategic consulting on complex funding and customized benefit solutions. This remote position, preferably based in California or with experience managing California employer groups (150-2000 lives), requires strong client relationship skills and expertise in large group plans. You will collaborate with internal and external stakeholders, manage client service, and drive annual service plan adherence. Nava offers a supportive remote-first culture and a comprehensive benefits package.

Requirements

• Bachelor's Degree in a business-related field and/or equivalent education
• 5-7 years of employee benefits experience with a brokerage
• Recent experience independently managing accounts with minimal guidance
• A strong command of large group plans and products
• Strong knowledge of financial arrangements including fully insured, level & self funded, captives
• California Health Insurance License required
• Strong Excel, PowerPoint, Google suite, written and communication skills
• Comfortable public speaking, including presenting renewal information, financials and open enrollments meetings and webinar recordings

Responsibilities

• Act as a trusted advisor for an assigned book of employer groups (150-2000 lives)
• Be adaptable and flexible to proactively address client issues and needs and deliver a best in class client experience
• Collaborate with vendor partners and internal stakeholders to manage the day to day servicing of clients and members
• Possess the ability to delegate, provide oversight and give feedback to others
• Drive your client's annual service plan adherence strategy including, but not limited to, management and execution of the renewal process, open enrollment, vendor deployment, member education and compliance support
• Foster consultative relationships with client executives and deliver novel benefit solutions for our growing portfolio of national clients

Preferred Qualifications

A track record of supporting large California employer groups (150-2000 lives)

Benefits

• Medical insurance, including a $0 premium HDHP plan for individuals
• Dental
• Vision
• Telehealth and Virtual Primary Care Visits
• OneMedical membership
• Wellhub
• A $50 monthly benefit to improve your mental or physical health
• Stock options
• 401(k) with a $2,000 match
• FSA
• HSA
• Access to Origin Financial
• Flexible PTO
• 12 weeks of paid parental leave with 2 weeks of transition time
• $50 monthly connectivity reimbursement
• Company-paid short-term disability
• Long-term disability
• Life insurance
• Additional voluntary benefits like supplemental life, AD&D, hospital indemnity, accident, and critical illness coverage
• $1,000 home office setup stipend
• Access to an Employee Assistance Program (EAP)