Client Implementation Specialist

Summary

Join Sage, a mission-driven company improving the lives of older adults, as a Client Implementation Specialist. You will provide on-site and remote training and support for new clients, ensuring successful technology deployments. This client-facing role involves onboarding, relationship building, staff training, and troubleshooting. Excellent communication and problem-solving skills are essential. The position requires travel and is remote for candidates in specific time zones. Sage offers competitive compensation, fully paid health insurance, and a positive work environment.

Requirements

• This role is a remote position for those based in Central, Mountain, and Pacific Time Zones. Candidates outside of these timezones will not be considered for this position
• Must be based within 45-minutes of a major airport
• Bachelor’s Degree (or equivalent experience)
• Experience training and presenting both in a group setting and 1 on 1
• A strong communicator, both verbal and written, as this role requires communication with and often between the client, non-technical end users, and internal teams
• Technical enough to help a non-technical person troubleshoot issues with consumer electronics and software programs
• Self-starter who is comfortable working autonomously and running their own projects from start to finish
• Relentlessly resourceful, always thinking outside the box to solve complex problems
• Enough patience and follow-through to root cause of issues
• Expectation to travel up to 70% of the time; travel will be across the continental US
• Experience managing multiple projects with varying timelines at once

Responsibilities

• Onboard new clients, communicating what Sage is, how it works, why it’s different
• Build relationships with key stakeholders at each community
• Identify engaged users at each community who will become Sage advocates
• Lead in-person and remote staff and management training at the community, presenting the product both to groups and 1:1 to ensure staff members have proper training before implementation is complete
• Work with teammates to prepare each community for implementation, including distributing the system devices throughout the community or overseeing the distribution, helping the community understand the process for using Sage devices while on shift, and ensuring all devices work properly prior to Sage going live at the community
• Support technical team members in setting up or QAing key infrastructure
• Provide support and troubleshoot with Sage users and clients, as necessary
• Test and troubleshoot new features as you prepare to train communities and staff

Preferred Qualifications

• Prior customer support experience in a tech environment
• Experience in the Healthcare and/or HealthTech fields

Benefits

• Competitive base compensation along with stock options
• The expected annual salary for this role is between $90,000 and $100,000, depending upon the job level, which will depend on your level of expertise, your experience, and your qualifications
• Fully-paid health insurance coverage for all of our employees
• Office lunches several days a week and a fully stocked snack bar