Client Lead

Summary

Join Method, a global design and engineering consultancy, as a Client Lead and play a strategic role in managing key accounts, ensuring project alignment with client objectives and exceeding expectations. You will be responsible for client relationship management, strategic consulting, project oversight, and account growth. This role demands strong business acumen, digital expertise, and exceptional consulting skills. The position requires significant client interaction, travel, and collaboration with internal teams. Success in this role involves building strong client relationships, identifying new business opportunities, and mentoring team members. Method offers a competitive compensation and benefits package, including flexible PTO, 401k matching, and comprehensive health benefits.

Requirements

• 10+ years experience working in a Consulting, Digital Services Agency or Industry
• Proven experience in client-facing roles within the digital consulting or similar industry
• Strong understanding of digital technologies and how they can be leveraged to solve business problems
• Excellent communication, negotiation, and presentation skills
• Ability to manage multiple projects simultaneously and work under pressure
• Strategic thinker with a proven track record of delivering results

Responsibilities

• Develop and maintain strong relationships with key stakeholders within client organizations
• Understand the client's business, including their industry, competitive landscape, and business drivers
• Act as the main point of contact for clients, providing consistent, timely, and effective communication
• Collaborate with clients to identify their business needs and objectives
• Provide strategic advice on how digital solutions can address client challenges and drive growth
• Work closely with the consulting team to ensure that proposed solutions align with the client's strategic goals
• Maintain an annual 25% billable target
• Provide SME Solutions support for pursuit opportunities and RFP responses
• Successfully build and maintain client relationships and identify opportunities for extension
• Mentor and foster internal relationships as a workstream lead across the various business units
• Serve as a project lead and SME on various engagements
• Oversee the delivery of digital consulting projects, ensuring they are completed on time, within budget, and to the client's satisfaction
• Coordinate with project managers, consultants, and technical teams to ensure smooth project execution
• Monitor project progress, address any issues that arise, and make adjustments as necessary to ensure successful outcomes
• Identify opportunities for expanding business with existing clients
• Collaborate with the sales team to pursue opportunities
• Contribute to the development of proposals and presentations for new business pitches
• Stay abreast of industry trends and digital innovations to continuously offer value-added solutions to clients
• Work closely with various teams within the consultancy, including strategy, technology, and creative teams, to deliver holistic digital solutions
• Foster a collaborative environment that encourages the sharing of ideas and best practices
• Mentor and support team members, contributing to their professional growth

Benefits

• Continuing education opportunities
• Flexible PTO and work-from-home policies
• 401K matching
• Health, Dental and Vision benefits, starting on day 1
• Company lunches, company outings, along with a lot of snacks
• Health and wellness programs