Remote Client Onboarding Specialist

Summary

Join us and be a part of a journey where your skills and dedication will make a real difference! As an Onboarding Specialist at RepeatMD, you'll drive successful customer onboarding by becoming their trusted advisor, guiding them through the RepeatMD journey with expertise and empathy.

Requirements

• Proven track record in a client-facing role, preferably in onboarding or implementation
• Sharp business acumen with the ability to quickly grasp and articulate the strategic drivers of diverse medical aesthetic practices
• Exceptional communication skills with the ability to captivate and influence audiences at all levels, from front-desk staff to practice owners
• Demonstrated ability to navigate challenging client situations with grace, turning potential obstacles into opportunities for stronger relationships
• Self-starter mentality with a knack for creative problem-solving and a drive to exceed expectations
• Collaborative team player who thrives in a fast-paced, high-growth environment and adapts quickly to change
• Natural ability to connect with a wide range of personalities, fostering positive relationships both internally and externally
• Passion for empowering small business owners and contributing to their success in the medical aesthetics industry
• Proficiency in project management tools and CRM systems (experience with Salesforce is a plus)

Responsibilities

• Driving successful customer onboarding by becoming their trusted advisor, guiding them through the RepeatMD journey with expertise and empathy
• Crafting personalized RepeatMD experiences that align with each client's unique business goals and vision
• Empowering clients through engaging, screen-sharing training sessions that transform them into RepeatMD power users
• Unleashing client potential by designing rewards, offers, packages, and memberships that drive customer engagement and loyalty
• Provide strategic insights on leveraging the RepeatMD app to fuel business growth and stay ahead in the competitive medical aesthetics + wellness industry
• Champion client success stories, accelerating their Time to Value and fostering long-term partnerships
• Collaborate with cross-functional teams to continually enhance the onboarding process and product features based on client feedback

Benefits

• Competitive salary
• Employee Bonus Plan
• Medical, Dental, Vision, and 401k through Justworks
• Stock options
• Unlimited PTO
• Parental leave; (12-weeks maternity and 4-weeks paternity leave) because we know that being a parent is the most important job you’ll ever have