Remote Client Onboarding Specialist

Summary

Join RepeatMD as an Onboarding Specialist and become a trusted advisor to over 2000 customers. You will guide clients through our innovative mobile app, crafting personalized experiences to achieve their business goals. This role involves engaging training sessions, designing rewards programs, and providing strategic insights to fuel client growth. You will collaborate with cross-functional teams to enhance the onboarding process and champion client success stories. This position requires a proven track record in client-facing roles, exceptional communication skills, and a passion for empowering small business owners. RepeatMD offers a competitive salary, comprehensive benefits, and the opportunity to work with a talented team.

Requirements

• Proven track record in a client-facing role, preferably in onboarding or implementation
• Sharp business acumen with the ability to quickly grasp and articulate the strategic drivers of diverse medical aesthetic practices
• Exceptional communication skills with the ability to captivate and influence audiences at all levels, from front-desk staff to practice owners
• Demonstrated ability to navigate challenging client situations with grace, turning potential obstacles into opportunities for stronger relationships
• Self-starter mentality with a knack for creative problem-solving and a drive to exceed expectations
• Collaborative team player who thrives in a fast-paced, high-growth environment and adapts quickly to change
• Natural ability to connect with a wide range of personalities, fostering positive relationships both internally and externally
• Passion for empowering small business owners and contributing to their success in the medical aesthetics industry
• Proficiency in project management tools and CRM systems (experience with Salesforce is a plus)

Responsibilities

• Drive successful customer onboarding by becoming their trusted advisor, guiding them through the RepeatMD journey with expertise and empathy
• Craft personalized RepeatMD experiences that align with each client's unique business goals and vision
• Empower clients through engaging, screen-sharing training sessions that transform them into RepeatMD power users
• Unleash client potential by designing rewards, offers, packages, and memberships that drive customer engagement and loyalty
• Provide strategic insights on leveraging the RepeatMD app to fuel business growth and stay ahead in the competitive medical aesthetics + wellness industry
• Champion client success stories, accelerating their Time to Value and fostering long-term partnerships
• Collaborate with cross-functional teams to continually enhance the onboarding process and product features based on client feedback

Preferred Qualifications

Experience with Salesforce

Benefits

• Competitive salary
• Employee Bonus Plan
• Medical, Dental, Vision, and 401k through Justworks
• Stock options
• Unlimited PTO
• Parental leave; (12-weeks maternity and 4-weeks paternity leave)