Client Relations Account Manager Senior

Summary

Join FIS Global as a Client Relationship Manager and lead the delivery of outsourced solutions to strategic clients. You will be responsible for client satisfaction, communication, and the overall management of client relationships. This role requires a minimum of 8 years of experience in technology or financial services, a Bachelor's degree (or equivalent), and proven skills in client relationship management and service delivery. You will oversee teams, develop deep knowledge of FIS solutions, and identify areas for continuous improvement. FIS offers a range of benefits, including remote work options, professional development opportunities, and a collaborative work environment.

Requirements

• Hold a Graduate degree (science/analytics preferable)/MBA
• Have a minimum of 8 years of experience in technology/Financial services organizations

Responsibilities

• Strategically focus on and be responsible for client satisfaction, maintaining client communication, the overall management of the client relationship, and the delivery of the outsourced solution
• Serve as the primary management contact and client liaison during delivery of an outsourced solution
• Maintain contact with the client at an executive level, focusing on the strategic nature of the relationship. Represent the enterprise to the client and the client to the enterprise
• Be responsible for client satisfaction, maintaining client communication, overall management of the client relationship and delivery of outsourced solution
• Oversee and lead teams in delivery of continuous and effective outsourced solutions and ensure project completion within budget and in accordance with contract requirements
• Work to maintain and grow client relationships while ensuring ongoing customer service
• Develop deep knowledge on FIS solutions and services; provide thought leadership
• Manage technical engagement on projects and be responsible for oversight of vendors and subcontractors
• Lead teams in the delivery of outsourced solutions to the strategic client. Select, develop and evaluate personnel to ensure efficient operation of the function
• Identify areas where continuous improvement can be applied, implement the change and measure the level of improvement
• May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer
• Perform other related duties assigned as needed

Preferred Qualifications

• Hold a Certification in Delivery practice: PMI-PMP/SAFE Agile
• Have Transfer Agency Experience
• Have Delivery Management Experience

Benefits

• Work in an international company, alongside international colleagues
• Be a part of an innovative and entrepreneurial environment of a growing department and team
• Have the option to work fully remotely, with the necessary equipment provided by the company (computer, monitors, accessories)
• Receive development opportunities by using the company's on-line training database and LinkedIn Learning
• Experience a unique working atmosphere (team integration meetings, friendly working environment, support of experienced employees)
• Have the opportunity to get involved in social projects and local initiatives
• Receive a broad range of professional education and personal development opportunities
• Work in a work environment built on collaboration and respect