Client Relationship Manager

Summary

Join Experian Health as a Remote Relationship Manager, where you'll play a crucial role in maintaining client relationships, driving client adoption of our products and services, and facilitating client success. This role requires extensive experience in healthcare revenue cycle management, strong communication skills, and a proven ability to build and nurture relationships. You'll be responsible for conducting quarterly business reviews, resolving client issues, and recommending improvements to client workflows. This position offers a competitive compensation package, flexible work environment, and a comprehensive benefits package.

Requirements

• Healthcare Revenue Cycle experience is required
• Familiar with the broad range of Experian Health products and services
• 4 years' experience as a Relationship Manager, within healthcare I.T./healthcare revenue cycle and management of multiple provider accounts
• 4+ years' expertise in Salesforce.com or a similar CRM
• Experience with Healthcare Revenue Cycle, Registration and backend billing required

Responsibilities

• Maintain relationships with clients at an operational level, connecting with the client regularly to assist with issue resolution, goals, initiatives, and deliver product enhancements to align with the client's current needs and future roadmap
• Facilitate Quarterly Business Reviews in tandem with Sales, expressing client successes and Return on Investment, includes documenting action items and go forward strategy
• Facilitate proactive use of our client Community, driving client adoption for managing support cases, knowledge and product enhancements
• Facilitate on-site client workshop by viewing clients workflow using our tools and make recommendations for improvement

Preferred Qualifications

Provider based background recommended in PAS and PFS related roles

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays