Capital.com is hiring a
Client Service Associate

Summary

Capital.com, a leading global trading platform with a focus on finance accessibility, is seeking a French-speaking Client Service Associate to join their team in Limassol, Cyprus. The role involves supporting clients, resolving issues, and improving client experience through professional support and training.

Requirements

• English level Upper-Intermediate
• Proficiency in French
• Advanced interpersonal and communication skills
• Ability to listen to clients and your team’s needs and find solutions
• Ability to work flexible shifts from Monday to Friday (8:00 AM to 5:00 PM or from 12:00 PM to 9:00 PM)
• Excellent communication skills, both verbal and written

Responsibilities

• Support our clients at all levels
• Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls
• Assist clients with the KYC procedure
• Provide a tour around the trading platform
• Build client trust and satisfaction through professional support and training
• Be keenly aware of the competitive landscape and understand financial markets
• Collect clients’ feedback and analyze how clients’ experience can be improved
• Keep open communication between the departments to resolve any issues

Benefits

• Performance Review
• Outstanding equipment
• 21 days Annual Leave
• Volunteering program
• Referral program
• Provident Fund
• Medical Insurance Coverage
• Great friendly and professional working environment
• Workation