Fresh Prints is hiring a
Customer Service Associate

Summary

Join Fresh Prints as a Customer Service Associate and be the face of a company that prioritizes customer experience. This remote role requires 1-5 years of customer service experience, at least 1 year with help desk software like Fresh Desk or Zen Desk, and the ability to work night shifts.

Requirements

• 1 - 5 years of previous customer service experience
• At least 1 year of experience with help desk software like Fresh Desk or Zen Desk
• Experience with both phone-based customer service and chat-based customer service
• Neutral Accent
• Positive attitude
• Calm under pressure
• Good problem-solving skills
• Flexibility to work EST hours

Responsibilities

• Field inbound customer calls, texts, and chats
• Communicate with clients, answer their questions, resolve issues, and update records
• Coordinate with internal teams to offer resolutions to clients

Benefits

• $700 - $900 base pay per month
• Monthly Night Shift Allowance
• The opportunity to learn a lot rapidly
• Working in a great culture. We’re a talented, engaged, and an ambitious team dedicated to building a business together