Client Services Specialist

Summary

Join Asset Living as a Client Services Specialist and play a pivotal role in onboarding and offboarding properties. You will build strong client relationships, act as the main point of contact for inquiries, and facilitate smooth transitions for new clients. This role involves training clients, resolving issues, collaborating with teams, and maintaining accurate records. You will need a Bachelor's degree or equivalent experience, proven client services experience, excellent communication skills, and proficiency in CRM software and Microsoft Office Suite. The position does not require travel.

Requirements

• Bachelor's degree or equivalent work experience
• Proven experience in client services or a related customer-facing role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work collaboratively in a team environment
• Proficient in using CRM software and Microsoft Office Suite

Responsibilities

• Build and maintain strong relationships with clients by understanding their needs and ensuring a high level of customer satisfaction
• Act as the main point of contact for client inquiries, concerns, and escalations
• Facilitate transactional process for new clients, ensuring a smooth transition and understanding of our products/services
• Provide training sessions to clients on our platform, features, and best practices
• Investigate and resolve client issues in a timely and effective manner
• Collaborate with cross-functional teams to address and resolve complex client challenges
• Develop and maintain a deep understanding of our products and services to effectively communicate features and benefits to clients
• Stay informed about industry trends and updates to provide clients with relevant information
• Gather client feedback and insights to identify opportunities for improvement and enhance overall client experience
• Regularly communicate client feedback to internal teams for continuous product/service enhancement
• Maintain accurate client records and documentation
• Generate and analyze reports to track key performance indicators and provide insights to management