Remote Client Services Agent

Summary

The job is a part-time remote position as a customer support agent for FitOn Health. The role involves handling incoming tickets and calls, improving customer service channels, and providing clear information to users. Requires patience, excellent communication skills, technical knowledge, and experience in CRM software like Salesforce and Hubspot.

Requirements

• Patience, grace, and a sense of humor
• Excellent writing and communication skills
• A knack for taking technical language and making it understandable
• A passion for solving tough problems and proposing elegant solutions
• A strong and healthy attitude and ability to find personal balance even in the midst of strong emotions
• Customer Service experience
• Experience in CRM software like Salesforce
• Experience with Hubspot

Responsibilities

• Respond to incoming support tickets (HubSpot) and incoming phone calls (TalkDesk)
• Proactively think about how FitOn Health can improve a user's access to support channels
• Proactively think about ways the FitOn Health product (website, app, support pages) can be improved or changed to mitigate the need for individuals to contact FitOn Health in the first place
• Provide 'passive' solutions so that it's simple for a user to find a solution without emailing or calling support
• Communicate FitOn Health broadly and narrowly to individuals with varying experience with the FitOn Health product

Benefits

The pay range for this role is $17.00 to $19.00 dollars per hour