Customer Service Representative

Summary

Join Netfor, Inc.'s dynamic team as a Customer Service Representative and make a difference in the lives of others. This 100% remote position offers a rewarding career helping people from the comfort of home, providing exceptional service to clients across various locations. Netfor provides training and tools for success, opportunities for growth and development, and a supportive work-life balance. You will address customer inquiries, provide clear solutions, handle sensitive information, and document cases accurately. The company offers competitive pay, benefits, and a positive team environment.

Requirements

• Conversational Skills : Fluency in English (spoken and written) is your superpower to connect with diverse callers!
• Communication Pro : Clear, confident, and friendly, with the ability to explain solutions
• Multitasking Talent : Comfortable typing while talking (35+ WPM preferred)
• Customer Focus : A passion for helping others with patience and a positive attitude
• Reliability : Self-motivated and ready to shine as part of our team
• Customer Service Pros Wanted : We’re seeking professionals with a knack for exceptional service. Bring your skills from any industry, and we’ll train you to excel in ours!

Responsibilities

• Address inquiries about state taxes, repayment programs, and related services
• Provide clear answers and actionable next steps, guided by the comprehensive training we provide
• Handle sensitive customer information with professionalism and confidentiality
• Document every case accurately and thoroughly in our ticketing software, ensuring exceptional follow-through
• Delight callers with patience, empathy, and top-tier support, turning complex issues into simple solutions

Preferred Qualifications

Tech Savvy : Basic computer skills; Microsoft Office knowledge is a plus

Benefits

• Starting at $16/hr and competitive and based on your skills and experience
• Up to 9.6 days (76.96 hours) in your first year
• 401k, health, dental, and vision insurance to keep you thriving
• Access to professional development programs and wellness initiatives to support your journey
• Referral Bonus : Know someone perfect? Refer them and earn money if they’re hired!