Client Services - Senior Manager

Summary

Join Direct Agents as a Senior Client Services Manager to lead client accounts, deliver exceptional campaigns, and foster strong relationships. This NYC-based role offers a competitive salary ($85,000-$95,000) with annual reviews and potential bi-annual bonuses. You will be responsible for strategic client leadership, advanced campaign strategy and innovation, and account leadership and operational excellence. The position requires 4-6 years of account management experience, expertise in various marketing channels, and strong leadership and communication skills. Direct Agents provides a work-life balance with a 4-day work week, flexible PTO, remote flexibility, and family support. Comprehensive benefits include premium healthcare, wellness perks, and professional development opportunities.

Requirements

• 4-6 years of account management experience with proven track record of driving significant client growth
• Deep expertise across Search, Programmatic Display, Social, and emerging marketing channels
• Demonstrated experience managing high-value accounts
• Experience presenting to and influencing C-level executives
• Strong time management skills -- ability to prioritize and meet deadlines and work in a fast-paced environment
• Must be self-motivated, highly organized, and a team player
• Strong attention to detail
• Advanced strategic thinking and business acumen
• Strong analytical skills and data interpretation capabilities
• Exceptional presentation and communication skills
• Leadership experience with ability to influence across all organizational levels
• Deep understanding of performance marketing ecosystem and emerging trends
• Proven track record of driving measurable business results

Responsibilities

• Own end-to-end client relationships as their primary strategic advisor and business partner
• Develop comprehensive understanding of client business models, competitive landscapes, and market dynamics
• Leading comprehensive quarterly business reviews - developing strategic narratives, coordinating content creation, ensuring quality standards, and managing delivery timelines
• Lead strategic planning sessions and quarterly business reviews with C-level stakeholders
• Proactively identify and develop new revenue opportunities through strategic account growth
• Navigate complex client challenges and serve as escalation point for critical issues
• Lead the development of comprehensive, integrated marketing strategies across all digital channels
• Pioneer new approaches and testing methodologies to drive breakthrough performance
• Lead campaign strategy for high-value, complex accounts with substantial budgets
• Mentor junior team members on strategic thinking and client management
• Lead complex, multi-workstream initiatives ensuring on-time delivery and quality standards
• Drive accountability across teams to meet critical client deadlines and milestones
• Establish project governance and communication protocols for campaigns & deliverables
• Prioritize competing demands across portfolio of accounts to maximize impact
• Coordinate with internal teams to maintain project timelines and deliverable quality
• Mentor junior team members on effective project management and client communication

Preferred Qualifications

Experience with project management platform (ClickUp, Asana, Monday, etc) is a plus

Benefits

• 4-Day Work Week: Join our innovative pilot program designed for sustained productivity and well-being
• Flexible PTO: Up to 24 days annually based on seniority, plus paid birthdays and volunteer days
• Remote Flexibility: Work from anywhere options based on seniority
• Family Support: Comprehensive paid parental leave and family-friendly policies
• Premium Healthcare : Full coverage options including One Medical, KindBody, and mental health support
• Wellness Perks : Citibike membership, fitness reimbursement, and wellness programs