Notion is hiring a
Client Servicing Agent, Remote - Worldwide
Client Servicing Agent
🏢 Notion
Summary
Flipster is seeking a Client Servicing Agent with prior experience dealing with user KYC enquiries, strong analytical skills, and ability to work well in a 24/7 trading environment. The ideal candidate should also have experience with financial trading, preferably in cryptocurrency exchanges, excellent communication skills, and a keen interest in cryptocurrency and blockchain technologies. The role involves handling user enquiries related to KYC, account registration, account management, promotion and event-related enquiries, wallet and asset-related enquiries, and managing escalation and follow-up of user enquiries with internal stakeholders.
Requirements
- Prior experience dealing with user KYC enquiries
- Strong analytical and problem-solving skills
- Ability to work well with a team in a 24/7 trading environment
Responsibilities
Handling user enquiries including KYC related enquiries, account registration and account management, promotion and event-related enquiries, wallet and asset related enquiries, managing escalation and follow-up of user enquiries with internal stakeholders
Preferred Qualifications
- Prior experience working in a cryptocurrency exchange
- Keen interest in cryptocurrency and blockchain technologies
- Experience with Zendesk, Slack, and Sumsub
- Experience working at a high growth startup/tech company
- Knowledge and experience in Customer Due Diligence and onboarding process is highly desirable
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