Client Success Architect

Summary

Join Blackpoint Cyber, a rapidly growing cybersecurity company, as a Client Success Architect. You will play a key role in enhancing partner health by driving product adoption and providing technical training. Collaborate with Go-To-Market and Product teams to optimize partner engagement and onboarding. Responsibilities include crafting partner reviews, tracking KPIs, and ensuring customer satisfaction. This role requires a minimum of 2 years of customer-facing technical experience, proficiency with specific software, and strong communication skills. A Bachelor's degree or equivalent experience is also needed. Blackpoint Cyber offers competitive benefits.

Requirements

• Minimum of 2 years of work experience in a customer-facing and technical role
• Ability to demonstrate a high degree of technical proficiency with product suites and platforms
• Knowledge of Zendesk, ChurnZero, and HubSpot or similar software
• History of working successfully to drive customer value and engagement
• Willingness to be customer facing and ability to navigate customer needs and challenges
• Strong technical aptitude, excellent communication skills, and a curious mindset
• Experience working with clients in the security landscape
• Bachelor's Degree or equivalent experience
• Proven ability to work independently and remotely

Responsibilities

• Focus on enhancing partner health by driving the adoption of the Blackpoint Suite of products and services and penetration of endpoints
• Provide in-depth technical engagement and training to partners to educate and help them with the use of our suite of products as it relates to their business
• Collaborate with other Go-To-Market (GTM) and Product team members to facilitate strategic engagements with partners and their clients. This includes direct engagement, preparation processes, and flowchart documentation to enhance partner experiences
• Offer onboarding and off-boarding support through direct engagement with partners and their clients. Assist in building strategic documentation and process flows to ensure faster and smoother onboarding experiences
• Engage in ongoing education related to Blackpoint products, services, and integrated systems to stay current and provide the best support to partners
• Assist in crafting and preparing monthly partner reviews to assess value delivery and customer health, ensuring ongoing satisfaction and the long-term success of our partnerships
• Adopt a highly analytical approach to tracking activity with KPIs on ChurnZero and measuring progress month-over-month
• Follow documented processes and procedures for all events to continuously enhance the partner and client experience

Benefits

• Competitive Health, Vision, Dental, and Life Insurance plans
• A robust 401k plan
• Discretionary Time Off
• Other minor perks