Bazaarvoice is hiring a
Client Success Manager

Summary

The job is for a Client Success Manager who will manage key client relationships in the Central European region, develop strategic and innovative Ratings and Reviews and Social Commerce programs, and grow the footprint of the relationship with key stakeholders. The role requires a highly disciplined and organized approach, strong planning skills, and the ability to navigate complex client organizations.

Requirements

• University degree or similar
• Native/fluent German and English
• Ability to navigate and build champions across complex client organisations and personalise the strategy you set to fit their needs
• Significant experience in account management, ideally within software, research, online and/ or other marketing/e-commerce technologies or significant experience in driving digital driven programs within
• Customer-centric with a focus on delivering value (KPIs definition tracking)
• Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations
• Proven ability to work in an objective based environment while prioritising and managing workload across multiple accounts concurrently
• Industry knowledge in any of the following: retail, manufacturing, consumer electronics, CPG, media or financial services
• Entrepreneurial spirit with great sense of autonomy while working from a remote office
• Outstanding oral, written, and presentation skills. Coupled with public speaking experience (executive level audience)
• Travel: about 40% of your time will be spent travelling to meet with clients – predominantly in the DACH region
• Attention to detail, highly organised, with an absolute focus on quality of work

Responsibilities

• Developing a deep understanding of the client business and their priorities
• Working with clients to develop a strategic and innovative Ratings and Reviews and Social Commerce programme that will drive measurable success
• Analyzing clients’ business goals and matching these with the most impactful Bazaarvoice activity
• Growing the footprint of your relationship with key stakeholders within client organisations wherever Bazaarvoice’s solution adds value
• Building trust and rapport when developing and owning client relationships through phone, emails and in-person meetings
• Managing your own time around clients’ availability
• Advising, influencing, and defining key value measurements for clients
• Ensuring that your clients stay on track in their execution of their success plans
• Consulting clients to promote and leverage customer-generation content for their websites and other channels (online and offline)
• Being proactive in identifying and advocating opportunities to expand the scope of Bazaarvoice’s footprint within the client’s business
• Advocating internally for client needs within Bazaarvoice and ensuring your individual customer achievements are recognised internally too

Preferred Qualifications

• Marketing and/or ecommerce program management experience
• Knowledge of and/ or previous experience with the kind of brands/ retailers that Bazaarvoice work with