Blackpoint Cyber is hiring a
Client Success Manager, Remote - Worldwide

Summary

The job is for a Client Success Manager at Blackpoint Cyber, a fast-growing cybersecurity company. The role involves working closely with partners to ensure clients achieve value from the products, leading onboarding of new partners and clients, managing client escalations, handling billing issues, and driving product adoption among others.

Requirements

• A minimum of 3 years in client success, preferably within cybersecurity
• Experience working with partners and a solid understanding of the security landscape
• Ability to work autonomously, including in remote settings
• Strong technical skills combined with excellent communication abilities and a curious mindset
• Bachelor’s degree or equivalent experience

Responsibilities

• Client engagement: Work closely with partners to ensure that clients achieve significant value from our products
• Onboarding: Lead the onboarding of new partners and clients, ensuring a smooth transition and immediate value realization
• Escalation Management: Manage client escalations effectively, driving issues to resolution
• Billing & Licensing: Handle billing issues and licensing discussions with transparency and fairness
• Security Expertise: Use your security background to offer specialized guidance and build strong client relationships
• Collaboration: Work with sales teams to forecast renewals, churn, and upsell opportunities
• Product Adoption: Drive product adoption across client organizations to ensure high renewal rates and strong Net Promoter Scores (NPS)
• Process Improvement: Adapt to evolving processes and contribute to continuous improvement initiatives

Benefits

Blackpoint Cyber offers competitive Health, Vision, Dental, and Life Insurance plans, a robust 401k plan, Discretionary Time Off, and other minor perks