Remote Client Success Manager

Summary

Join our team as a Client Success Manager and be responsible for all phases of the client life cycle, including implementation, data analysis, workflow design, project management, and relationship management for our health insurance clients.

Requirements

• 4+ years' experience in a customer-facing role in the health insurance/benefits admin/health care industry
• Prior experience working in a project management/account management role
• Strong Excel experience; running data analysis, building reports, data formatting (VLOOKUP's, pivot tables)
• CRM experience, preferably Salesforce
• Organized, strong communication skills, documentation
• Highly organized with a strong ability to establish, meet, and exceed time-dated objectives
• Customer service driven with an ability to build relationships
• Excellent oral and written communication skills

Responsibilities

• Help clients achieve optimal value of our predictive analytics health products by building and maintaining long-term partnerships
• Guide clients through the entire implementation by defining business needs, configuring recommendations, and establishing ROI metrics to ensure each customer receives maximum benefit from our solutions
• Review client dashboards to confirm usability and generate insights on model performance
• Document all project management aspects of client engagements
• Work cross-functionally with sales, product team, data science, and engineering on a weekly basis

Benefits

• A fun, team-oriented startup culture
• Generous stock options - we all get to own a piece of what we’re building
• Unlimited vacation days
• Flexible schedule that supports working from home
• Full benefits package including medical, dental, vision, 401k, and more
• Paid parental leave
• Equipment reimbursement
• Ample opportunities to learn and take on new responsibilities