Client Success Manager

Summary

Join Mintel as a Client Success Manager in Southeast Asia, where you will be responsible for driving client innovation strategy, discovering emerging trends, and understanding consumer wants. You will onboard clients on multiple market intelligence solutions, present insights that matter to their business, and design engagements based on client needs.

Requirements

• 4+ years' experience in a research, insights, or advertising agency in a client-facing role
• Data storytelling skills – you must be able connect the dots and distill insights across multiple market intelligence tools
• Presentation skills – you must be able to walk clients through the platform and present insights clearly and confidently
• Experience managing a portfolio of clients, and the ability to independently organise and prioritise your tasks across your portfolio
• A collaborative mindset and out-of-the-box thinking
• Fluency in spoken and written Thai & English languages

Responsibilities

• Onboard clients on our multiple market intelligence solutions
• Present insights that matter to the client's business
• Design engagements based on client needs

Benefits

• Flexible start and end times
• Blended (office/home) approach to work
• Approach to personal development where we encourage individuals to grow and share what they’ve learned
• Social events, both within the department and across the company
• Generous annual leave
• Additional one day off to celebrate your birthday
• Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness, and Mintel Gives)
• Giving back is part of our culture with this in mind, Mintel gives employees 2 days' leave per year to join local volunteering activities organised by our Mintel Gives (where applicable)
• Mental health and wellbeing support via Modern Health App