Client Success Manager

Summary

Join K1X as a Client Success Manager to be the key point of contact for clients, ensuring their successful adoption, satisfaction, and growth with our product.

Requirements

• 3-5 years of experience in Client Success, Account Management, or a similar role
• Previous experience working in a startup environment is highly preferred
• Strong background in financial technology or enterprise-level tech companies
• Strong experience with client success software such as Gainsight and Hubspot
• Proven experience with deal-making, negotiations, and managing client relationships in a revenue-driven environment
• Ability to solve complex problems and provide data-driven insights
• Experience working with data analytics tools, CRMs, or client reporting systems
• A growth mindset with a drive to advance in your career and adapt in a fast-growing company
• Excellent communication and interpersonal skills, with the ability to influence key stakeholders

Responsibilities

• Serve as the primary contact for a portfolio of clients, ensuring they derive maximum value from our product
• Proactively manage client relationships, enabling maximum adoption, minimizing risk, securing retention and identify areas for client growth
• Understand clients’ business goals and generate tailored success plans to optimize client ROI
• Lead negotiations and support the close of renewals and upsell opportunities
• Work closely with the sales team to identify and act on cross-selling opportunities
• Collaborate with the product and engineering teams to advocate for clients’ needs and provide feedback on product enhancements
• Monitor and analyze client data to ensure optimal usage and additional product engagement of the platform and provide actionable insights
• Solve complex business challenges by leveraging a deep understanding of both financial and technical systems

Benefits

• Unlimited Vacation Policy + Sick Time + Holidays
• Paid Parental Leave
• Fully Remote Opportunity
• Healthcare Benefits and 401K