PTW is hiring a
Client Success Manager

Summary

The job description is for a Client Success Manager position in the Speech Tech department at PTW, a games services company. The role involves managing relationships with existing business accounts, presenting services, creating effective solutions, cross-selling services, and working with various teams to maximize client engagement. The ideal candidate should have 5 years of experience in account management and/or speech tech, excellent communication skills, the ability to forecast opportunities, self-motivation, organization, passion for gaming, and a strong strategic thinking ability.

Requirements

• 5 years experience in account management and/or speech tech
• Speech Tech experience is essential for this role
• Excellent presentation, communication and interpersonal skills
• Ability to forecast opportunities
• Must be self-motivated
• An organized individual with a passion for gaming and experience of CRM tools

Responsibilities

• Managing relationships with our existing business accounts within the speech tech line of business
• Attending client meetings, presentations, trade shows, etc
• Presenting PTW services in line with briefs
• Creating effective solutioning which matches back to client requirements
• Cross-selling PTW services to our existing clients
• Working with Delivery and several support teams to maximize time spent engaging with clients

Preferred Qualifications

• Motivation, creativity, adaptability, unquestionable ethics, integrity, and team player
• Strong 360-degree strategic thinking
• The ability to influence and drive results in a complex business environment, including the ability to communicate and influence all levels from senior executives to working groups and all functions

Benefits

• Competitive Salary
• Medical, Dental, Vision
• 401K with matching
• Dynamic and entrepreneurial culture
• Video games focused environment
• The opportunity to work with video games pioneers creating cutting edge interactive entertainment