Teachstone is hiring a
Client Success Manager
Teachstone
π΅ $68k-$72k
πRemote - United States
Please let Teachstone know you found this job on JobsCollider. Thanks! π
Summary
Join Teachstone as a Client Success Manager (CSM) and play a crucial role in aligning our solutions with client needs, ensuring client satisfaction, and optimizing account growth. As a key member of the Teachstone team, you will manage client satisfaction, retention, and success while actively contributing to our sales efforts.
Requirements
- Education degree or equivalent
- Three to five years in a client success, service delivery, project management, or consultancy role with a strong sales orientation
- Understanding of military structures and processes
- Proven ability to manage complex client relationships, build trust, and drive client success and growth
- Understanding of educational structures and best practices in child and teacher development
- Exceptional written and verbal communication skills, with a talent for persuasive and effective client interactions
- Willingness to travel as needed, up to 25%
- Competence in word processing, spreadsheet, and database software (e.g., Microsoft Office, Google Drive Suite)
Responsibilities
- Drive Client Growth: Develop and execute strategies to increase client adoption, retention, and satisfaction
- Strategic Partnership: Act as a trusted advisor, working closely with clients to align Teachstone solutions with their unique goals and identifying avenues for expanding our services within their organization
- Advocate and Feedback Loop: Serve as the internal advocate for clients by collecting feedback and collaborating with internal teams to enhance our offerings and address client needs
- Onboarding and Implementation: Support the onboarding and implementation process for Teachstone services, ensuring a seamless experience that sets the stage for future growth
- Contract Logistics: Manage the logistics of contract delivery and renewal, ensuring all client agreements are executed efficiently
- Client Health Management: Monitor client health metrics, identify potential risks, and proactively develop solutions to mitigate these risks, aiming to secure long-term client relationships
- Sales Tracking: Manage and track sales opportunities, support invoicing, and monitor product and service utilization for assigned clients using Salesforce
- Proactive Communication: Engage in regular, proactive communication with clients to ensure they are receiving maximum value and are satisfied with our services
- Reporting and Optimization: Create and present detailed client reports, showcasing successes and providing actionable recommendations for further optimization
- Product Expertise: Maintain an in-depth understanding of Teachstoneβs product and service solutions to effectively communicate value
- Team Support: Collaborate with colleagues to drive overall team success, contributing to a culture of teamwork and shared goals
- Client Presentations: Develop and deliver engaging presentations and webinars to clients, showcasing new features and opportunities for further engagement
- Product Demos: Conduct product demonstrations as needed to highlight the value and benefits of Teachstone solutions
Benefits
- Fair, Competitive Pay
- $68,000 - 72,000 + variable commission, determined by your experience, skills and internal equity
- Comprehensive benefits: We offer an inclusive benefits package to support your overall well-being. Eligibility depends on your role and employment status
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Jobs
- π°$90k-$110kπUnited States
- π°$60k-$65kπUnited States
- π°$115k-$130kπUnited States
- π°$65k-$100kπUnited States
- π°$100k-$115kπWorldwide
- π°$65k-$90kπUnited States
- π°$110k-$125kπUnited States
- π°$65k-$75kπWorldwide
- π°~$72k-$94kπWorldwide
Please let Teachstone know you found this job on JobsCollider. Thanks! π