Remote Client Success Manager

Summary

Join Teachstone as a Client Success Manager (CSM) and play a crucial role in aligning our solutions with client needs, ensuring client satisfaction, and optimizing account growth. As a key member of the Teachstone team, you will manage client satisfaction, retention, and success while actively contributing to our sales efforts.

Requirements

• Education degree or equivalent
• Three to five years in a client success, service delivery, project management, or consultancy role with a strong sales orientation
• Understanding of military structures and processes
• Proven ability to manage complex client relationships, build trust, and drive client success and growth
• Understanding of educational structures and best practices in child and teacher development
• Exceptional written and verbal communication skills, with a talent for persuasive and effective client interactions
• Willingness to travel as needed, up to 25%
• Competence in word processing, spreadsheet, and database software (e.g., Microsoft Office, Google Drive Suite)

Responsibilities

• Drive Client Growth: Develop and execute strategies to increase client adoption, retention, and satisfaction
• Strategic Partnership: Act as a trusted advisor, working closely with clients to align Teachstone solutions with their unique goals and identifying avenues for expanding our services within their organization
• Advocate and Feedback Loop: Serve as the internal advocate for clients by collecting feedback and collaborating with internal teams to enhance our offerings and address client needs
• Onboarding and Implementation: Support the onboarding and implementation process for Teachstone services, ensuring a seamless experience that sets the stage for future growth
• Contract Logistics: Manage the logistics of contract delivery and renewal, ensuring all client agreements are executed efficiently
• Client Health Management: Monitor client health metrics, identify potential risks, and proactively develop solutions to mitigate these risks, aiming to secure long-term client relationships
• Sales Tracking: Manage and track sales opportunities, support invoicing, and monitor product and service utilization for assigned clients using Salesforce
• Proactive Communication: Engage in regular, proactive communication with clients to ensure they are receiving maximum value and are satisfied with our services
• Reporting and Optimization: Create and present detailed client reports, showcasing successes and providing actionable recommendations for further optimization
• Product Expertise: Maintain an in-depth understanding of Teachstone’s product and service solutions to effectively communicate value
• Team Support: Collaborate with colleagues to drive overall team success, contributing to a culture of teamwork and shared goals
• Client Presentations: Develop and deliver engaging presentations and webinars to clients, showcasing new features and opportunities for further engagement
• Product Demos: Conduct product demonstrations as needed to highlight the value and benefits of Teachstone solutions

Benefits

• Fair, Competitive Pay
• $68,000 - 72,000 + variable commission, determined by your experience, skills and internal equity
• Comprehensive benefits: We offer an inclusive benefits package to support your overall well-being. Eligibility depends on your role and employment status