Veho is hiring a
Client Success Manager

Summary

Join Veho as a Client Success Manager to build relationships with clients, manage strategic accounts, and grow revenue within your portfolio. Use your business acumen, problem-solving skills, and data-driven approach to deliver efficient solutions and increase the book of business.

Requirements

• BA/BS degree or similar college-level education
• 4+ years of relevant professional working experience, experience in a start-up (Digital/Technology), Operations or entrepreneurial/founder experience
• High degree of emotional intelligence
• Proven success in solving operational challenges with a creative, data-first approach
• Experience building relationships with executive-level external clients through active listening
• Experience in data analysis; strong Excel/Google Sheet skills, SQL is a plus
• Leadership in developing world class client presentations/QBR leadership
• Ability to thrive in a fast-paced environment and meet specific goals
• Advanced level of cross-functional collaboration and execution of changes to established processes
• Experience within consulting, logistics, e-commerce, or transport-tech industries
• Experienced in on-boarding clients; implementation and integration experience

Responsibilities

• Retain and grow revenue within your portfolio of accounts
• Manage strategic client relationships; ensure operational alignment, error management, and continuous improvement
• Own regular operational client cadence and relationships with your respective book of business
• Partner with the Veho Expansion team to develop a client expansion strategy that addresses our client's needs and grows the partnership
• Understand and drive insights into client business goals as well as anticipate future needs to deliver efficient solutions
• Help develop standard methodologies and process strategies in a high-growth, evolving business unit
• Drive planning sessions to ensure our clients can fully utilize Veho to meet their performance, delivery, and operational efficiency goals
• Conduct quarterly business reviews and check in points with key clients to identify any performance gaps, volume changes, and wins
• Understand client challenges using your strong interpersonal skills and data-driven approach to problem-solving
• Elicit client feedback to act as an internal advocate for our clients
• Communicate regularly with the customer to evaluate satisfaction

Preferred Qualifications

Experience with SQL

Benefits

• Generous ownership package
• Casual work environment
• Diverse and inclusive culture
• Electric atmosphere for professional development