Client Success Partner

Summary

Join 360Learning as a Client Success Partner (CSP) and support our largest clients in their digital training strategy using the 360Learning platform. Build strong relationships with HR executives to enhance solution usage and adoption. Act as a facilitator to ensure client renewal by coordinating resources and empowering clients. You will be responsible for ensuring the renewal or signing of new contracts. The role involves managing a portfolio of enterprise accounts, defining learning transformation roadmaps, and identifying new project opportunities. Success will be measured by reducing churn and identifying strong client advocates.

Requirements

• 3+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager
• Ability to lead complex and impactful projects in/for Enterprise accounts (more than 2000 employees)
• Excellent interpersonal and communication skills
• Fluent French, and excellent English proficiency (B2 minimum)

Responsibilities

• Coordinate the different 360Learning resources (technical, pedagogical,...)
• Empower the client with the Enterprise positioning and vision provided by our solution
• Ensure the renewal or signing of new contracts for accounts listed in your portfolio
• Master our product and Convexity corporate culture
• Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
• Participate in your first customer meetings with other CSP’s from the team
• Take over a portfolio of existing customers, for the largest accounts (Enterprise accounts) at 360Learning
• Start new projects with prospects and clients
• Define the learning transformation roadmap with the client and identify the resources needed to achieve them
• Define a retro-planning of the initiatives on the solution and vouch for it
• Identify and document customer use cases
• Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams
• Work with the Account Managers to identify new project opportunities to develop the account (up-selling and cross-selling opportunities)
• Reduce churn by identifying customers at risk and implementing a remedial action plan
• Identify strong leaders & advocates within the client’s team
• Develop and share good business practices with the entire Client Success team

Preferred Qualifications

• Proven knowledge of the SaaS B2B industry
• Proven interest in the digital industry, education, and e-learning in particular

Benefits

• Compensation: Package includes base salary, a variable component and equity
• Work From Home stipend
• RTT
• Lunch vouchers
• Medical insurance
• Gym subscription
• 1 month parental leave for the second parent
• Flexible hours
• Full remote work possible anywhere in France