Client Success Partner

Summary

Join 360Learning as a Client Success Partner (CSP) within the Enterprise team, supporting large clients in their digital training strategy using the 360Learning platform. Build strong relationships with HR executives to drive usage, adoption, and impact of the solution. Act as a facilitator to ensure client renewal by coordinating resources, empowering clients with the solution's vision, and ultimately securing contract renewals or new signings. This role involves mastering the product and company culture, taking over a portfolio of existing and prospective clients, defining learning transformation roadmaps, identifying customer use cases, and developing trust with client top management teams. You will also work with Account Managers to identify new project opportunities, reduce churn by implementing remedial action plans, identify client leaders and advocates, and share best practices with the Client Success team.

Requirements

• 3+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager
• Ability to lead complex and impactful projects in/for Enterprise accounts (more than 2000 employees)
• Excellent interpersonal and communication skills
• Fluent French, and excellent English proficiency (B2 minimum)

Responsibilities

• Support our largest clients in their digital training strategy through the 360Learning platform
• Build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients to develop the usage, adoption & impact of our solution
• Act as a true facilitator to ensure the renewal of the clients by
• Coordinating the different 360Learning resources (technical, pedagogical,...)
• Empowering the client with the Enterprise positioning and vision provided by our solution
• Ultimately, you will ensure the renewal or signing of new contracts for accounts listed in your portfolio
• Master our product and Convexity corporate culture
• Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
• Participate in your first customer meetings with other CSP’s from the team
• Take over a portfolio of existing customers, for the largest accounts (Enterprise accounts) at 360Learning
• Start new projects with prospects and clients
• Define the learning transformation roadmap with the client and identify the resources needed to achieve them
• Define a retro-planning of the initiatives on the solution and vouch for it
• Identify and document customer use cases
• Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams
• Work with the Account Managers to identify new project opportunities to develop the account (up-selling and cross-selling opportunities)
• Reduce churn by identifying customers at risk and implementing a remedial action plan
• Identify strong leaders & advocates within the client’s team
• Develop and share good business practices with the entire Client Success team

Preferred Qualifications

• Proven knowledge of the SaaS B2B industry is a plus
• Proven interest in the digital industry, education, and e-learning in particular

Benefits

• Package includes base salary and a variable component 📈
• Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund. Leave requests are subject to local policies
• Flexible hours, Total work from home possible anywhere in Spain 🏠
• We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
• Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
• A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆