Client Success Specialist

Summary

Join Cohere Health as a Client Success Specialist and become a key point of contact for our valued customers. You will build and maintain strong business relationships, manage operational workflows, and troubleshoot issues. This role requires collaboration with internal teams and the creation of client-facing reports and presentations. The ideal candidate possesses 4-7 years of customer-facing experience, 3-5 years of technical experience, and a passion for building relationships. Experience in healthcare, particularly with health plans, and a flexible approach are preferred. Cohere Health offers a competitive salary, benefits, and a supportive work environment.

Requirements

• Bachelor’s degree or equivalent work experience
• 4-7 years of experience in customer-facing roles (customer success, customer support, or similar role)
• 3-5 years technical experience
• Passion for building relationships with key stakeholders and prioritizing their needs
• Excellent project management and communication skills with strong interpersonal skills
• Operationally minded and able to effectively problem solve in partnership with client accounts
• Ability to effectively work cross-functionally, including with technical teams
• Flexible and comfortable with ambiguity
• Willingness to travel up to 25% of time

Responsibilities

• Develop strong and sustainable business relationships with Cohere’s value based care current client accounts in support of current work and expansion efforts
• Manage, track, and monitor progress against day-to-day operational work, milestones, and ongoing work plans
• Maintain knowledge of all current and upcoming activity with customer accounts in relation to current scope and expansion opportunities
• Partner with customers to troubleshoot issues and to identify solutions
• Collaborate with cross-functional teams within Cohere to effectively respond to customer issues and inquiries
• Track key internal updates and performance indicators that should be shared with client accounts and help to determine most effective way to share information
• Create & deliver reporting materials and client facing presentations to share updates, progress against targets, and overall performance for client accounts

Preferred Qualifications

• Experience working in healthcare, preferably with health plans
• Experience working in fast-paced startup environment

Benefits

• Health insurance
• 401k
• Bonus