Client Support Specialist

Summary

Join our team as a Customer Support Specialist and contribute to the growth of a leading fintech company. You will be responsible for monitoring transactions, provider activity, and limits, while providing exceptional customer support in a fast-paced environment. Your responsibilities include alerting on new merchants and solutions, allocating resources during provider downtime, and processing refunds. Strong communication, analytical, and problem-solving skills are essential. We offer competitive compensation, professional development opportunities, remote work, and a supportive team environment.

Requirements

• Exceptional verbal and written communication skills
• Strong analytical and problem-solving abilities
• Ability to think on your feet and provide effective solutions under pressure
• High sense of responsibility
• Good level of English and Russian languages

Responsibilities

• Customer support - shift schedule (morning/evening)
• Transaction monitoring
• Monitoring of providers activity and malfunction
• Limit monitoring
• Alerting at the launch of new merchants and new solutions
• Allocating when providers are down and calculating potential losses
• Disabling of methods/acquirers upon request of colleagues
• Performing refunds at the request of the merchant and colleagues
• Requesting user documents

Preferred Qualifications

• Previous experience in customer support, client services, or a related role
• Previous fintech experience

Benefits

• Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
• The opportunity to attend conferences, courses, and professional development at the company's expense
• Remote type of work
• 20 days of vacation time; Latvian bank holidays; Sick leaves; Additional birthday day off
• Team building events and corporate parties