Client Technical Specialist I

Summary

Join Experian Health as a Client Technical Specialist I and provide technical support services for end-users and partners. You will implement and support multiple products, including evaluating and coding client-specific rules and ensuring quality assurance testing. This role primarily focuses on supporting Experian Health’s Patient Scheduling product, requiring analysis of client change requests and updating configurations. You will respond to internal and external requests through support ticket systems and collaborate with implementation consultants and account specialists. This permanent, home-based position in Costa Rica offers various benefits.

Requirements

• Familiarity with Microsoft excel (can perform complex functions), certification
• Familiarity with Visio and flowchart logic
• Familiarity with Boolean logical expressions
• Experience in healthcare
• Experience with software delivery in the healthcare industry
• Ability to follow supplied specifications with a very high degree of accuracy is required

Responsibilities

• Provide technical support for internal and external customers of EHC software solutions. Responsibilities will include configuration and ongoing support, and delivery of defined QA results
• Ensure that change requests include all required information and the proper actions are taken
• Meaningful response/resolution to assigned requests within established Service Level Agreement (SLA) time frames
• Assist implementation consultants and account specialists with technical aspects of new customer implementations
• Become a SME on Patient Schedule tools to develop insights and address client needs
• Deliver QA testing in partnership with Product Management and Product Development on new solutions, features, and system updates
• Participate in internal meetings
• Following protocols and overall rules for the team

Preferred Qualifications

Experience of successful interaction with end-user population within a healthcare environment is desired

Benefits

• Medical, life and dental insurance
• Asociación Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program