Remote Client Technical Specialist

Summary

Join our team as a Client Technical Specialist and provide technical support services for end users or partners of Experian Healthcare solutions, with a focus on the Bad Plan Code Detection product.

Requirements

• Familiarity with Boolean logical expressions
• Experience in healthcare strongly
• Experience with software support and delivery in the healthcare industry. Proven experience of successful interaction with end-user population within a healthcare environment is strongly
• Independent problem solving
• Must be able to handle multiple tasks, take initiative and prioritize multiple work items
• Strong attention to detail and accuracy are required
• Ability to follow supplied specifications with a very high degree of accuracy is required

Responsibilities

• Provide technical support for internal and external customers of EHC software solutions
• Meaningful response/resolution to assigned requests within established Service Level Agreement (SLA) time frames
• Review transaction data to identify trends and code resultant business rules
• Participate in internal and client meetings

Benefits

• Medical insurance
• Life and dental insurance
• Asociación Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program