Clinical Account Associate

Summary

Join Tempus, a leader in precision medicine, and contribute to advancing healthcare through AI-driven insights. This role involves collaborating with clinical account executives to acquire and retain clients, identify upsell opportunities, and drive customer adoption of Tempus's platform. You will build relationships with physicians and pathology departments, ensuring smooth specimen procurement and data collection. Responsibilities include developing and implementing business plans, monitoring sales performance, and analyzing the competitive landscape. Success requires strong communication, customer service, and the ability to manage multiple projects effectively. The ideal candidate will possess a background in biology, life science, business, or marketing, along with sales support experience in healthcare.

Requirements

B.S. in biology, life science, business or marketing

Responsibilities

• Work with the Clinical Account Executive CAE on plans for gaining and retaining new and existing clients
• Collaborate and coordinate with all sales positions (VP, Sales, RSD’s, DSM’s, SAM’s, and GL’s) to ensure successful attainment of company goals and objectives
• Identify opportunities with existing customers on the use of Tempus algorithmic tests and add ons. These will include but not limited to HRD, TO, DPYD, UGT1A1, PURist
• Collaborate with Clinical Account Executives on upsell opportunities for various products
• Drive customer adoption of online ordering through the Tempus Hub and EMR integrations
• Identify and develop partnering opportunities between prospective oncology clients and Tempus
• Promote and drive compliance with new web-based molecular information tools for all clients
• Continually analyze competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to Tempus leadership
• Monitor performance of sales to ensure objectives are met
• Develop and implement a comprehensive business plan for the territory that will be inclusive of budgets, travel, territory management, goal setting, etc
• Embrace, embody and represent the Tempus company culture at all times to external and internal constituents
• Building and maintaining relationships with physicians and office staff to drive clinical orders in the community
• Building and maintaining relationships with pathology departments to ensure smooth specimen sendouts - tissue procurement
• Maintain a regular cadence of touch points (in person, emailing value adds) with certain targeted accounts (ie 3 x month per physician)
• Coordinating Medical Affairs report review with physicians after clinical orders
• Order Kit and literature replenishment at accounts
• Identifying and attending approved local conferences
• Working with accounts to obtain necessary clinical data / progress notes for Tempus-tested patients

Preferred Qualifications

• Demonstrate the capacity to quickly learn relevant genomic and oncology information
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
• Ability to maintain an outstanding level of market, customer, and product knowledge necessary to support sales objectives
• Excellent customer service skills and ability to connect with healthcare professionals
• Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
• Strong administrative skills and sophistication to manage business in complex environments
• Demonstrate Tempus’ Values by acting with integrity, respect and trust
• Travel throughout the territory as needed
• Sales support experience in healthcare (preferably oncology or pathology) with a history of proven past performance, meeting or exceeding expectations
• General clinical experience