Clinical Solutions Specialist

Summary

Join SafelyYou as a Clinical Solutions Specialist, leveraging your clinical expertise to drive sales and implementation of innovative AI-powered solutions in senior living. You will serve as a bridge between sales and the Clinical Success team, collaborating with healthcare professionals to assess needs, recommend solutions, and ensure successful onboarding. This role involves conducting discovery calls, identifying customer pain points, defining key outcomes, and facilitating service consent approvals. You will also provide product feedback, develop clinical messaging, and build strong relationships with clinical leaders. The ideal candidate possesses a Bachelor's degree in a related field, significant experience in senior living/healthcare, and proven skills in relationship building, presentation, and communication.

Requirements

• Bachelor’s degree in Nursing, allied health profession, Healthcare Administration, or a related field
• Strong knowledge of clinical workflows and healthcare environments
• Strong skills in relationship building with executives
• Excellent presentation skills in both content development and delivery
• Excellent communication and interpersonal skills
• Proficiency in healthcare technology systems (e.g., EHRs, medical devices, telehealth platforms)
• Analytical and problem-solving skills with attention to detail
• Ability to manage multiple projects and priorities effectively
• A passion for improving healthcare outcomes through technology
• Adaptability to diverse healthcare settings and client needs
• Strong customer service orientation and ability to build trust with stakeholders

Responsibilities

• Collaborate with account executives and sales team to support sales calls as a clinical expert to accelerate deal closure
• Conduct discovery calls to collaborate with clients to assess their clinical needs and recommend appropriate solutions
• Identify customer pain points and demonstrate SafelyYou’s solutions through clinical value and return on investment
• Define early adoption metrics and target key outcomes with customers to promote contract conversion and expansion
• Facilitate review and approval of SafelyYou service consent forms and policy and procedure determination
• Enable relationship transfer to assigned clinical success manager after contract closure
• As appropriate, meet with clinical champions and establish customer priorities, clinical outcomes, and establish internal customer success plans
• Act as a trusted advisor to clients and Clinical Success team, understanding their challenges and providing consultative support
• As part of sales process, gather and document client feedback to guide future product improvements
• Build initial strong relationships with clinical leaders, administrators, and stakeholders
• Maintain a deep understanding of clinical workflows, industry trends, and the company's product offerings
• Demonstrate product features and benefits to potential clients
• Serve as a clinical subject matter expert during sales presentations or discussions
• Partner with sales, product development, and marketing teams to align solutions with client needs
• Support the development of clinical messaging for product marketing launches and training
• Provide insights into clinical practices to guide product enhancements and the clinical huddles
• Assist in creating training materials, user guides, and documentation for Clinical Success enablement

Preferred Qualifications

• 8 years experience in senior living/healthcare environments
• 3 years experience in implementing or supporting healthcare technology solutions

Benefits

• A mission-driven company culture
• Fully remote
• Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, and Vision
• 401k Program
• Education, Well-being & WFH stipends
• Unlimited PTO
• Growth Potential
• Company Retreats
• Medical & Family/Parental Leave