Arine is hiring a
Clinical Support Specialist

Summary

The job is for a Clinical Care team member at Arine, a healthcare technology and clinical services company. The role involves optimizing patient outcomes, enhancing patient care, and delivering clinical services using Arine's software platform. The ideal candidate should have a Bachelor's degree in Health Sciences or a related field, excellent communication skills, strong computer skills, and the ability to work 40 hours/week.

Requirements

• A Bachelor's degree in Health Sciences or a related field or a healthcare background with certification (e.g., Pharmacy Technician, Certified Medical Assistant - NCMA/RMA/CMA, Behavioral Health Technician)
• Ability to prioritize effectively and work in a fast-paced environment
• Knowledge of basic medical terminology and medication names (brand and generic)
• Excellent written and oral communication skills
• Strong computer skills, including proficiency in the Microsoft 365 and Google Workspace
• A team player mindset with the ability to work independently
• Ability to work 40 hours/week (Monday-Saturday until 6/7PM Pacific Time)

Responsibilities

• Engaging patients over the phone to deliver Arine's services on behalf of their health plan, including explaining clinical programs and benefits
• Identifying potential medication-related and health-related issues and escalating them to the pharmacist
• Obtaining provider contact information to facilitate the delivery of clinical interventions
• Obtaining patient information required for clinical interventions
• Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally
• Accurate record keeping in Arine's software platform
• Participating in process improvement meetings and team meetings to optimize workflows
• Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns
• Preparing and mailing patient educational materials and other necessary items as needed
• Scheduling patients for telephonic or videoconference appointments with clinical pharmacists
• Assisting with obtaining referrals and authorizations
• Undertaking other assigned projects

Preferred Qualifications

• Experience with other electronic medical records
• Experience in an ambulatory care setting, including taking medication histories
• Experience working in a busy healthcare environment
• Bilingual fluency in both English and Spanish

Benefits

• Dynamic role and the opportunity to contribute to the company's growth and shape its future
• Unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs
• The posted range represents the expected hourly rate for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The hourly pay rate for this position is: $17-20/hour