Cloud Business Partner

Summary

Join our team of Cloud experts and become a Cloud Business Partner (CProServ) to build strong relationships with customers, drive adoption of cloud technologies, and maximize the value they derive from their cloud investments.

Requirements

• Achieved master’s degree in Business administration, Computer Science, or a related field
• Fluent in German and English language (German language is mandatory C1 level is needed for both languages)
• Minimum 5 years’ experience in customer success management, account management, or consulting roles, preferably in the technology or cloud computing industry
• Strong understanding of hyperscale cloud platforms, services, and ecosystems, with direct experience working with AWS, Azure, or Google Cloud, FCI & OTC
• Proven track record of driving customer success and satisfaction through strategic relationship management, adoption enablement, and value realization
• Excellent communication, interpersonal, and presentation skills, with the ability to build rapport and influence stakeholders at all levels of customer organizations
• Technical acumen with the ability to understand and articulate complex technical concepts and solutions to non-technical audiences
• Strong analytical and problem-solving skills, with the ability to analyze data, derive insights, and make data-driven decisions

Responsibilities

• Serve as the primary point of contact and trusted advisor for our customers utilizing hyperscale cloud solutions, building and maintaining strong relationships at various levels within their organizations
• Drive adoption of cloud technologies and services within our customer base, providing guidance, best practices, and resources to help them maximize the value of their cloud investments
• Work closely with customers to understand their business objectives, challenges, and requirements, and identify opportunities to leverage cloud solutions to address their needs and drive business outcomes
• Provide training, workshops, and educational resources to empower customers to effectively utilize hyperscale cloud platforms, services, and capabilities to meet their business goals
• Collaborate with technical teams and solution architects to provide technical guidance, architecture reviews, and recommendations to customers, ensuring successful implementation and optimization of cloud solutions
• Monitor and analyze key performance indicators (KPIs) and metrics related to customer adoption, usage, and satisfaction with hyperscale cloud solutions, identifying areas for improvement and driving continuous enhancement
• Serve as a strong advocate for our customers within hyperscale cloud providers, advocating for their needs, priorities, and interests, and driving resolution of issues or concerns in a timely and effective manner
• Partner with sales teams to drive customer renewals and expansions, identifying opportunities for upselling additional services or expanding cloud usage to drive incremental revenue growth
• Gather customer feedback, insights, and requirements to inform product development, service enhancements, and go-to-market strategies, ensuring alignment with customer needs and market trends

Benefits

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits