Collection Specialist

Summary

Join Lightspeed in Manila as a Collection Specialist! You will be responsible for contacting customers about overdue accounts, maintaining detailed records, and ensuring timely payments. This role requires excellent communication, organizational skills, and a basic understanding of finance. The ideal candidate has admin experience and proficiency in Microsoft Excel. Lightspeed offers a permanent work-from-home setup, competitive salary, and various benefits including HMO, paid time off, and professional development opportunities. The hiring process is straightforward and conducted remotely.

Requirements

• Proven customer service experience
• Previous experience in an administrative or similar role
• Basic understanding of finance or entry-level finance knowledge
• Proficiency in Microsoft Excel, including skills with pivot tables, VLOOKUP, and data analysis

Responsibilities

• Make 50+ outbound collection calls daily, maintaining a professional approach and building strong customer relationships
• Keep detailed and accurate records of customer interactions to support ongoing collection efforts
• Ensure timely collection of payments in line with due dates
• Identify reasons for account delinquency, collaborating with management and Sales Representatives to address issues
• Work with collection agencies to resolve overdue accounts through regular communication
• Deliver excellent customer service by promptly addressing inquiries and resolving payment-related concerns
• Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren’t strictly within the scope of your role

Benefits

• Ability to do your job in a permanent work from home environment
• Genuine career opportunities in a company that’s creating new jobs everyday
• Work in a team big enough for growth but lean enough to make a real impact
• Market-leading salary package
• Permanent work from home setup
• Coworking space available, if needed
• We follow the PH holidays!
• HMO for you and your 2 dependents (Maxicare)
• 15 Vacation leaves
• 10 Sick leaves
• Government Mandated Benefits
• Reimbursable Food Allowances of 1000PHP per month
• Health and wellness benefit of 7500PHP per year
• Free LinkedIn Learning License
• Free access to Mental Health support and coaching services
• Opportunity to grow your career in a company that values internal mobility
• Exciting online and in-person events hosted regularly by our Manila Culture Club