Senior Claims Account Manager

Summary

Join Argo Group as a Senior Claims Account Manager and oversee third-party claim administrators handling Professional Liability claims. You will monitor TPA work quality, serve as a single point of contact for internal and external customers, and participate in claim reviews. This role requires a J.D. degree, seven years of experience, and advanced technical expertise in Professional Liability. While office-based work is preferred, remote options are available for qualified candidates outside commuting distance. Argo offers a collaborative work environment, competitive compensation, and a generous benefits package including bonuses, paid time off, and professional development opportunities.

Requirements

• A J.D. Degree from an accredited university is required
• At least seven years of industry experience required
• Advanced technical expertise related to Professional Liability policies, claims resolution, and skills and knowledge of insurance and claims settlement principles, practices and procedures
• Ability to partner with finance, actuarial, IT and marketing resources
• Strong communication, negotiation and presentation skills. Ability to effectively interact with all levels of the company’s internal and external business partners
• Advanced analytical and problem-solving skills, with the ability to manage and prioritize multiple projects
• A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders
• Client focus – the ability to effectively determine specific client needs and to provide value added solutions
• A relentless desire to continually update your skills through continuing education and self-development
• Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis
• Intellectual curiosity. Consistently considers all options and is not governed by conventional thinking
• Ability to build commitment both internally and externally
• A team builder, someone who understands that success is dependent upon the performance of the team and not individual team members. Creates strong morale and spirit within the team: shares wins and celebrates success as a team
• Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information
• Polished and professional written and verbal communication skills
• Ability to articulate the financial value of your work at multiple responsibility levels inside our business including Argo senior executives

Responsibilities

• Administer oversight of Argo Professional Liability files at a TPA partner
• Monitor the quality of work performed by TPAs adjusting claims for US programs
• Act as the single point of contact for the Professional Liability program for both internal and external customers
• Participate in audit and claim review process for the Professional Liability program
• Conduct regular audit and claim review process for the Professional Liability program

Preferred Qualifications

Experience working remotely

Benefits

• Annual bonus based on company and individual performance
• Generous benefits package
• Competitive compensation
• Merit driven profit sharing
• Flex time
• Floating holidays
• Comprehensive health, wellness, and financial planning options
• Dental insurance
• Disability insurance
• Life insurance
• Medical insurance
• Vision insurance
• Matching 401(k) retirement savings
• Generous paid time off (21 days of PTO, 11 paid company holidays, 3 floating holidays and a paid voluntary day)
• Paid caregiver and parental leave
• Paid bereavement leave
• Paid jury duty/court appearances leave
• Paid military leave (up to 14 days)
• Employee assistance program (EAP)
• Array of voluntary benefits
• Argo Academy, a digital and instructor-led platform that offers continuous learning and professional development
• Career mobility
• Continuing education opportunities
• Inclusive culture
• Employee resource groups (ERGs)
• Active community outreach and volunteer programs
• Generous Employee Referral program