Collections Manager

Summary

Join Elite Technology's Accounting and Finance team as the Manager of Global Collections! This role requires leading the AR, Credit & Collections Team, evolving collections strategies, and developing team members. You will design reporting models, build customer relationships, and monitor collections targets. The position demands strong analytical skills, experience in credit and collections, and management experience. Elite Technology offers a competitive compensation package, comprehensive healthcare, retirement savings, professional development, time off, and wellness initiatives. This is a flexible remote position with options for hybrid work in various global locations.

Requirements

• 7+ years of experience in Credit and Collections
• 4+ years of progressive management and leadership experience
• Strong analytical skills: problem solver, high level of curiosity, ability to dive deep, find solutions and deliver results
• Solid experience with key financial tools and ERP systems (NetSuite preferred) as well as Microsoft Office skills including Excel and PowerPoint
• Executive presence, excellent interpersonal and communication skills (both verbal and written), with the ability to clearly communicate and present to senior management
• Bachelor's Degree or equivalent work experience
• Sense of urgency around the of Global Collections process and comfort supporting multiple time zones

Responsibilities

• Lead the AR, Credit & Collections Team to continually achieve operational excellence and drive continuous improvement for collections, customer service and process improvements
• Evolving our collections strategy with appropriate reminders, collections and escalations
• Upleveling our AR and collections teams through hands-on development and coaching
• Designing and implementing effective reporting and forecasting models
• Build relationships with customers and partners
• Monitoring collections and refund targets and providing appropriate reporting to internal stakeholders
• Asses, and if necessary, implement additional operational and controls
• Reinforcing a customer-centric culture in our organization that builds highly collaborative relationships with Sales, Finance, Operations and Senior Leadership
• Perform financial and credit analysis regarding new customer applications, past due accounts, high risk customers and other financial impact areas
• Evolve and mature billing and cash applications processes with automation
• Establish quarterly aging, cash and DSO goals and monitor forecast vs. plan
• Create and implement KPIs and other indicators to assess team performance
• Ensure compliance with appropriate credit policy and regulatory requirements
• Perform other duties as assigned to support the overall goals and objectives of the department/company

Preferred Qualifications

• Experience in the tech and SaaS experience
• Prior experience managing staff in multiple locations

Benefits

• Competitive Compensation Package ($90,000 - $110,000 + variable component)
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Time Off
• Wellness Initiatives