Key Account Manager

Summary

Join Kepak's Meat Division UK Commercial team as a Key Account Manager! This fully remote role (with weekly travel to Merthyr Tydfil and other UK sites) involves managing key accounts, driving revenue growth, and ensuring excellent customer service. You will be responsible for sales coordination, stock management, reporting, and contributing to new product development. The ideal candidate possesses strong communication and organizational skills, experience in the food manufacturing industry, and a proactive approach to problem-solving. Kepak offers a comprehensive benefits package including remote work, mileage reimbursement, a company pension, training, employee discounts, and more.

Requirements

• Full drivers’ licence
• Availability to travel as required within the UK
• Exceptional customer relationship management and professionalism
• Strong communication skills are essential
• Ability to thrive in a fast-paced environment
• Previous experience in a same or similar role within food manufacturing industry
• Excellent organisational skills, attention to detail and time management capability
• Ability to work on own initiative to find solutions to day to day issues that arise
• Ability to review and analyse data and prepare reports
• Self-motivated with a strong work ethic

Responsibilities

• Proactively manage and build customer relationships and deliver an excellent service to them, guaranteeing prompt and professional communication to address all inquiries
• Deliver exceptional sales coordination and follow-up to create a smooth customer journey
• Proactively strive to enhance customer service standards and refine sales support processes
• Monitor customer satisfaction and co-ordinate the resolution of any complaints
• Stock management and sales forecasting: Review of forecasted demand plan and stock availability to maintain customer service level and manage stock movements
• General sales administration – order processing, maintenance and administration of price files, promotion calendars, management and recording of claims
• Prepare presentations and collect market data including both desk and field market research
• Proactively assist with NPD (new product development) processes including new line forms, pricing set up, code management
• Proactively contribute to the sales/order closing process with existing accounts
• Prepare monthly/weekly reports for the commercial team ensuring the accuracy of data
• Project work: Coordination and management of continuous improvement projects within the team

Benefits

• Remote working model
• Fully covered mileage and travel expenses
• Company Pension
• Training and Development
• Employee Discount Platform - All Kepak employees are entitled to access to the WrkIt platform, which offers significant discounts and cashback with hundreds of brands
• Refer a Friend Scheme - Get up to £500 for successfully referring a friend or family member to Kepak Group
• Long Service Awards - We recognise, acknowledge and award the dedication and valuable contribution of long serving employees
• GroceryAid Employee Assistance Program - Providing emotional, practical and financial support for all Kepak colleagues