Collections and Account Receivable Consultant

Summary

Join Sutherland, a digital transformation company, as a collections specialist. You will be responsible for collecting customer payments through various methods, reviewing accounts, providing customer service, and liaising with internal departments. The role requires fluency in English, MS Office skills, and basic accounting knowledge; BPO experience is preferred. Sutherland offers a competitive salary, standard working hours, excellent social benefits (including health and life insurance), a rewards program, training, and career opportunities, along with work-from-home options and team-building activities.

Requirements

• Fluency in verbal and written communication in English language (B2 and above)
• Fair working knowledge in MS Office (Excel)
• Basic accounting knowledge if necessary

Responsibilities

• Collection of all accounts using various collections methods – outbound/inbound calls and e-mails
• Reviewing open accounts from the daily report
• Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements
• Provide customer service regarding sending statements, collection issues, process customer refunds
• Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis
• Adherence to Control and Compliance
• Follow and update the Standard Operating Procedure (SOP)
• Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction

Preferred Qualifications

• Relevant BPO (Finance and Accounting) experience preferably
• Multi Lingual skillset would be an added value

Benefits

• We offer competitive salary
• Standard working hours
• Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance
• Rewards program
• Trainings following the leading global standards for highest quality of Customer Service and Technical Support
• Structured working environment
• Career opportunities
• Work from home
• Team Building activities