Collections Specialist

Summary

Join Zelh, a rapidly growing outsourcing company, as a Collections Specialist! In this role, you will help clients maintain current balances and resolve payment or accounting issues. You will make outbound calls to clients with past-due invoices, answer accounting inquiries, and work to obtain full payment on past-due balances. The position requires excellent customer service and communication skills, along with strong attention to detail and multitasking abilities. Previous collections experience is appreciated, and bilingual skills (English/Spanish) are a plus. Zelh offers a competitive salary, paid time off, and provides necessary equipment.

Requirements

• Previous collections experience appreciated
• Excellent customer service skills
• Effective verbal and written communication skills
• Fast and accurate data entry skills
• Strong attention to detail and thoroughness
• Ability to multi-task and problem solve effectively

Responsibilities

• Make outbound calls to inform Debtors of overdue accounts and outstanding balances
• Collect payments on current and past due invoices
• Work personal account portfolio to keep outstanding balance within company goal
• Verify customer information including email addresses, phone numbers and addresses in internal systems and databases
• Document all customer communications clearly and accurately
• Utilize computer systems to research customer history and resolve issues
• Perform other related duties as assigned

Preferred Qualifications

Bilingual (English/Spanish) a plus

Benefits

• Work schedule: Mon-Frid, 7:00- 3:00 MST
• Competitive Salary in USD
• 10+ business days of paid time off, 15 - after 2 years, 7 days of Public Holidays, 3 sick leaves
• Equipment provided