Remote Collections Specialist

Summary

Join January's team as a Collections Specialist for a temporary role, responsible for making outbound phone calls to borrowers to assist them in resolving their debt and overseeing internal collection efforts. This position is intended for someone who can handle high outbound call volumes while navigating multiple software systems.

Requirements

• 2+ years of consumer debt collection, cold calling, and/or sales (outbound preferred) experience
• A proven track record of high performance
• Comfortable conducting phone conversations about sensitive financial matters
• Experience communicating with customers with empathy and respect
• Excellent negotiation and problem-solving skills 
• Works well under pressure in a fast-paced, high-volume environment

Responsibilities

• Manage outbound calls to borrowers with the objective of addressing their needs to resolve their account
• Contribute to January’s contact center outbound call procedures and processes, raising the bar for how we interact with borrowers
• Improve existing contact center processes. You will assist in evaluating outbound call workflows, efficiencies, and problems to identify the most effective use of resources to meet capacity goals
• Inform future product improvements. You will gather user feedback through your use of January’s system and communication with borrowers. 
• Understand and adhere to all federal and state collection and consumer protection laws and regulations, as well as our internal policies and procedures

Preferred Qualifications

• Experience with Five9
• Experience working in a remote environment

Benefits

• Competitive equity package, giving you a chance to feel true ownership of your work
• Flexible PTO so you can take the time you need to rest and recharge
• Hybrid work model, where our team comes in 3x a week
• Flexible work hours for better work/life balance
• 12 weeks fully paid new parent leave program for all employees to enjoy bonding time
• Free lunches for team socializing activities
• Annual learning and development budget to invest in your professional growth
• 401k so you can invest in your future
• Gym membership reimbursement
• Medical, dental, and vision insurance
• Free access to One Medical 
• Free access to the mental well-being platform Spring Health plus 3 free virtual sessions with a Spring Health licensed therapist
• Commuter benefits for your travel to/from the office