Panoptyc is hiring a
Collections Specialist

Summary

The job is for a Collections Specialist at Panoptyc, a US-based company that uses AI to detect theft. The role involves managing overdue invoices, resolving billing disputes, reconciling payments, negotiating with clients, maintaining records, providing reports, building client relationships, and ensuring compliance with company policies.

Requirements

• High school diploma required; bachelor's degree in finance, business, or a related field is a plus
• Proven experience in collections, accounts receivable, or a related financial role
• Strong communication and negotiation skills
• Detail-oriented with the ability to manage multiple tasks simultaneously
• Strong spoken and written English skills - you will be expected to have polite and assertive phone conversations with customers
• Experience with Microsoft excel; familiarity with Zendesk and collections software tools preferred but not required

Responsibilities

• Initiate contact with clients to follow up on overdue invoices through phone calls, emails, and other communication channels
• Investigate and resolve any billing discrepancies or disputes to facilitate prompt payment
• Regularly review customer accounts to identify outstanding balances and take appropriate actions to collect payments
• Reconcile payments and ensure accurate allocation to outstanding invoices
• Engage in negotiation with clients to establish suitable payment plans or resolve disputes, while maintaining a professional and positive relationship
• Collaborate with internal departments, such as sales or customer service, to address and resolve issues impacting payment collection
• Maintain detailed records of all communication and transactions related to collections activities
• Provide regular reports on collection status, identifying trends and areas for improvement
• Build and maintain positive relationships with clients to encourage prompt payment and foster ongoing cooperation
• Act as a point of contact for client inquiries related to billing and collections

Preferred Qualifications

Experience with collections software tools

Benefits

Starting hourly rate is from $5 - $6 USD per hour (depending on experience); plus meaningful commissions opportunity of between $1,000 - $4,000+ USD per year depending on success in resolving collections